Hey there! Ever had one of those moments where you just wanted to talk to a real person, not a robot? We get it. That’s why at LuxeRingPo, every email you send lands straight in our inbox—and yes, a human reads it. No automated replies, no canned responses. Just real conversations.
Fun fact: Our founder, Sarah, still replies to customer emails herself. She once spent an entire weekend helping a customer find the perfect engagement ring for his now-wife. That’s the kind of care you can expect from us.
Got a question? A suggestion? Or maybe just want to chat about that stunning piece you saw on our site? Here’s how to reach us:
Prefer typing? Try our Live Chat during business hours. It’s like texting a friend who knows everything about jewelry.
Let’s be honest—some companies treat feedback like junk mail. Not us. When you speak, we listen. That’s how we’ve improved everything from our packaging (no more stubborn bubble wrap!) to adding those "why didn’t I think of that?" product details.
Last month, a customer suggested we include ring sizers with orders. Guess what? Now we do. So go ahead, tell us what’s on your mind. Who knows? Your idea might just become our next big thing.
P.S. If you’re reaching out about an order, include your order number—it’ll help us help you faster. But no stress if you forgot; we’ll figure it out together.
